The story
Merchants never see these screens, but they wait longer when ops is stuck. Admin tools were built so the team could answer basic questions and grab paperwork without hunting through chat.
Admin tools
Internal tools to see who changed what, onboard banks, and download order paperwork.
The problem
Internal teams spent too long answering simple questions: who changed this, is this bank ready, where is the certificate. The admin app had gaps, so people worked around it in chat and spreadsheets.
What changed
Ops can filter audit logs by date, run bank onboarding in a clearer path, download order paperwork, review charges and wallet context, and leave comments on an order with clear rules for who can act.
How it was built
Admin was treated like a product for our own team: fewer side channels, more answers on the screen in front of them. The useful jobs (who changed this, is this bank ready, where is the file) were brought next to the order or business they belong to.
Outcome
- “Who changed this?” can be answered in the admin app.
- Bank onboarding and certificates take fewer side trips.
- Reviews stay closer to the order, with comments and charges nearby.