The story
People hesitate to send money when the screen hides the details. The old form asked them to confirm without a clear destination, cost, or next step. The redesign makes those facts obvious before anything leaves the wallet.
Transfer redesign
Send money in clear steps: where it goes, what it costs, a PIN to confirm, and a history you can search.
The problem
The old withdrawal was a short form. Fees showed up too late. Confirming with a PIN felt separate from the rest of the flow. After money left, finding that send again was hard.
What changed
Withdraw became a proper transfer. You move through steps instead of one cramped screen. You see the fee before you confirm. You enter a PIN, and if it is wrong you stay on that step and try again. While money is sending, progress is visible. History is clearer, with receipts you can download.
How it was built
The flow was rebuilt around three questions merchants care about: where is it going, what will it cost, and did I mean to send it. Fees and PIN confirmation sit in the path before money moves. Finding an old transfer was treated as part of the same job, not a separate afterthought.
Outcome
- People see the cost before money leaves.
- A wrong PIN stays on the same step so they can try again.
- Past transfers are easier to find and download.